Service Policies

Effective date: October 16, 2026

Clear expectations help us plan your project and keep the work moving. This is an overview of how HandyHuman operates. Your quote and accepted project agreement contain the details for your job.

Requests and estimates

For a quote, please complete the request form with your contact information, service address and project details. Our team will be in touch within one business day. We provide estimates for nearly every job, either virtually from your details and photos or after a site visit. We aim to send estimates within three business days of the completed form or site visit. Custom carpentry and more involved projects may take longer, sometimes up to a couple of weeks.

Hourly and flat rate work

All jobs have a two-hour minimum. Jobs expected to take up to seven hours are billed by the hour. Projects expected to take more than seven hours receive a flat-rate quote. The quote states the pricing method, agreed scope and expected time. Materials are listed separately.

What a flat rate means

For the same agreed scope, the quoted flat-rate labor charge remains the same whether we finish earlier or need more time. The stated duration is an estimate. A change in scope or unexpected conditions may require an additional charge.

Unexpected conditions and added requests

A repair can reveal hidden issues, such as a piping or electrical problem, or plaster falling away from the lath. If an unexpected issue adds two hours or more, we pause, explain the additional charge and obtain written approval by email or text before proceeding with that additional work. On a flat-rate job, small additional requests may fit within the time already allowed without an extra labor charge. Requests needing more time are billed by the hour, plus additional materials, with written approval before proceeding.

Materials

Materials are quoted separately based on the understood scope and prices available when we prepare the quote. The materials charge may increase when additional supplies or repairs are needed, or when market changes or other factors outside our control affect prices.

Approval deposit and scheduling

Once you approve your project quote, we will send a deposit invoice and provide our availability. The deposit is 50% of estimated labor plus 100% of estimated materials. Your job is placed on the calendar after the deposit is paid and a date is agreed. Submitting a request form alone does not reserve a work date.

Payment at completion

Final payment in full is due when service is completed. Please plan to settle the remaining balance at that time. We accept credit cards, Zelle, cash and checks. Credit-card payments incur a processing fee; the applicable fee will be disclosed before payment.

Questions about your project

If you have a question about your quote, scope, timing or invoice, please contact our team at info@theoakparkhandyhumaninc.com or 708-303-8615. Your project-specific quote and accepted agreement should be read before approval. This overview does not limit rights provided by applicable law.